Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on demand services, contact customer support, or otherwise communicate with us.
This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

Information We Collect Through Your Use

When you use our Services, we collect information about you in the following general categories:

Location Information: When you use the Services for placing order(s) or delivery.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, order(s) placed, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies and similar technologies that create and maintain unique identifiers.

Call and SMS Data: Trueforma website facilitates communication between Users and Customer Support. In connection with this service, we receive call data, including the date and time of the call or SMS message, the parties phone numbers, and the content of the SMS message and sending OTP(s).

Do we share any personal customer information with anyone?

We share your personal information only with few of our trusted partners including the payment gateway, order fulfilment and tracking partners.
Sharing of this data is necessary in order to fulfil your order. Be assured that we will do our best to always protect your personal information.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT & SECURITY

Trueforma.in is committed to provide you with the most secure experience. For more details, please see our Security & Payment Policy.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@trueforma.in