PRIVACY POLICY

Collection of Information
Information You Provide to Us
We collect information that you provide directly to us when you interact with our Services. This includes actions such as creating or modifying your account, requesting on-demand services, contacting customer support, or otherwise communicating with us.

The information we collect may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Profile picture
  • Payment method
  • Items requested (for delivery services)
  • Delivery notes
  • Other information you choose to provide

Information We Collect Through Your Use
When you use our Services, we collect information about your use in the following general categories:

  1. Location Information: When you place an order or request delivery, we collect location details relevant to the order.
  2. Transaction Information: We collect transaction details related to your use of our Services, including:
  3. Usage and Preference Information: We collect data on how you and other visitors interact with our Services, preferences expressed, and settings chosen. This is done in some cases using cookies and similar technologies that create and maintain unique identifiers.
  4. Call and SMS Data: TrueForma™ facilitates communication between users and customer support. We collect call data, including:

Do We Share Any Personal Customer Information with Anyone?
We share your personal information only with trusted partners, including the payment gateway, order fulfillment, and tracking partners. This sharing is essential to fulfill your orders. Rest assured, we take all necessary precautions to protect your personal information.

Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.

Payment & Security
TrueForma™ is committed to providing a secure experience for its users. For more details, please see our Security & Payment Policy.

Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the Website. If we make significant changes, we will notify you here, ensuring you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.

Questions and Contact Information
If you wish to access, correct, amend, or delete any personal information we have about you, register a complaint, or seek further information, please contact our Privacy Compliance Officer at:
Email: info@trueforma.in